Chatbot configuration: Customize Your Conversational Agent

When you create a chatbot agent in Gtwy, configuration is where you control how it looks and behaves for your users.

The Chatbot Configuration panel allows you to customize:

• Appearance

• Layout

• Positioning

• Branding

• Preview before going live

Let’s break it down.

This section controls how your chatbot appears on your website or app.

This is the main heading shown at the top of the chatbot window.
Example:

• “AI Assistant”

• “Support Bot”

• “Gtwy Help Desk”

A short description under the title.
Example:

• “Ask me anything”

• “We’re here to help”

This sets the tone for users before they start chatting.

You can adjust:

• Height (%)

• Width (%)

This allows you to control how much screen space the chatbot occupies.

For example:

• 100% height = full vertical space

• 50% width = half of the screen width

This helps you optimize for desktop or mobile experiences.

You can decide how the chatbot appears:

• All Available Space

• Left Slider

• Right Slider

• Pop Over

• Popup

Each option changes how the chatbot enters the screen.

For example:

• Popup opens as a floating window.

• Left/Right slider slides in from the side.

• Pop over appears over existing content.

Choose based on your product layout.

You can personalize the chat launch button:

Text shown on the chat button.

Add a custom icon to match your brand.

This makes the chatbot feel like a natural part of your product.

Set your chatbot’s primary color to match your brand identity.

This controls:

• Header color

• Button color

• Accent highlights

Brand consistency improves user trust.

The Live Preview section allows you to:

• See how the chatbot will look

• Test layout changes

• Validate colors and size

• Check user experience before deployment

This ensures everything looks correct before embedding it.